Refund policy

Return & Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Please review our return conditions below. (Note: Items sent back to us without first requesting a return will not be accepted.)

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail@thehyphee.life. Please note that returns will need to be sent to the address offered over email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@thehyphee.life. We respond to emails within 24-48 hours.

Please email us with your full name used at checkout and the name of the item you have purchased.

Return Policy

We have a 30-day return policy, which means you have 60 days after receiving your item to both request a return and have the returned item arrive at our address.

Refund Method

We will return the money in the case of a refund to the card used during checkout.

Return Shipping

1. Paying For A Return

  • No Prepaid Labels: We do not provide, generate, or send prepaid return shipping labels to customers.
  • Customer Responsibility: Customers are fully responsible for purchasing and arranging their own return shipping labels through their preferred carrier (such as USPS, UPS, FedEx, or DHL).
  • Non-Refundable Costs: All return shipping costs are paid out-of-pocket by the customer. Original shipping fees and return shipping fees are completely non-refundable.
    2. Return Conditions & Timeline
    • Items must be arrive at the return address within 30 business days of the delivery date.
    • Items must be unused, unwashed, and in the same condition that you received them.
    • Items must be returned in their original packaging with all tags attached.
    3. How to Return an Item
    1. Contact our support team at mail@thehyphee.life to notify us of your return.
    2. Package your items securely to prevent damage during transit.
    3. Purchase a shipping label from your local post office or shipping carrier. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit.
    4. Mail your package to the following address:
      135 Bellevue Road, New Haven, CT, 06511
    4. Refunds
    Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund.
    If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment. Please note that it may take several business days for your bank or credit card company to post the refund to your account.

    If your order arrived damaged, didn't arrive, or you received the wrong item, contact us as soon as possible so we can fix the problem for you.

Return Method

Please contact us via email (or phone) to initiate a return. Our number is 262 332 9425. Our email is mail@thehyphee.life -- please preferrably use email to initiate a return.

Return Steps -- How Do I Start A Return?

Please send an email preferrably, or you can phone us. Include in the email or have ready for the phone call:

The NAME of the item you have bought.

Your FULL NAME you used at checkout.

An ORDER NUMBER if you have one.

Where Do I find the name of the item I have Bought?

You will find this on your confirmation email for the order. If you have deleted the confirmation email, check your trash on your email account, it might still be in your trash. 

If you do not have the email, please contact us with your FULL NAME as used at checkout.  

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right and organize any refunds necessary. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
To initiate a return, similar or more than similar to mentioned as above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us over email at mail@thehyphee.life to initiate a refund and/or to see if you are eligible for a refund. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at mail@thehyphee.life to follow up.

Refund of Shipping

We do not currently refund shipping costs.

Restocking Fee

We do not currently charge a restocking fee.

Never Received Item

Please contact us via email as soon as possible so we can solve the problem. Please note, orders can take from 2 days to two weeks and under high volume sales times all the way up to a month to arrive.

Wrong Item Received

Please contact us via email as soon as possible so we can solve the problem.